By Ed Rigsbee, CSP
Like the boomerang, getting customers to return, takes skill and practice. Today, your customers want more than just service. They want to be satisfied that they received a great total value package from you. This idea applies to all levels of the distribution channel from procuring raw materials to purchases by consumers [...]

For those of you who think I just made a typing error, I would like to clarify that NO, I did not. I wrote inconvenient and that’s exactly what I meant. Let me tell you why…

For people in the Sub-continent, whenever we hear of an international chain or brand coming to town, we get very [...]