Author Archive

The Boomerang Effect In Customer Satisfaction and Loyalty »

By Ed Rigsbee, CSP
Like the boomerang, getting customers to return, takes skill and practice. Today, your customers want more than just service. They want to be satisfied that they received a great total value package from you. This idea applies to all levels of the distribution channel from procuring raw materials to purchases by consumers [...]

 

Lowering Standards »

By Sharlyn Lauby
I read in this morning’s newspaper that the US national unemployment rate hit 7%. As such, it only makes sense that we will all be asked to do more…with less. But, doesn’t it also imply that we will need to do more…faster and with fewer errors?
Seth Godin nailed it in a recent post [...]

 

Can You Afford to Invest in a Coach and Mentor? »

By Nancy Adler

Allow me to rephrase the question if I may. Can you afford not to invest in a coach and mentor? My guess is that if things were going absolutely wonderfully for you in your professional and personal life, you would probably not be reading this article. Consider the fact that almost all highly [...]

What? You Dont Know what Social Networking is? »

Social Media and Social Networking are two very popular buzz words these days. Almost everybody has heard of them. You must be saying “Yeah so what?” or maybe “that’s for teenagers” . According to a survey conducted by e-marketer 58% of adults still don’t know what Social Networking is.

Well my friends, in a single [...]

7 Secrets to an Extraordinary Life »

By Kimberly Englot
I believe that everyone deserves to live an extraordinary life. These are some strategies and attitudes that have truly transformed my life, and I wish to share them with you. Use them and live your best life.
1. Be a class act and conduct yourself with integrity. Give others the benefit of the doubt, especially [...]

The Science of Shameless Self-Promotion - How & Why It Works To Build Success »

By Jeffrie Story and Debbie Allen
“If you don’t’ toot your own horn, you can’t enjoy the music.” - Debbie Allen

Shamelessly Effective Self-Promotion by Debbie Allen
When a friend of mine, Larry James, first stated, “I’m a shameless self-promoter,” I laughed. Then I thought for a moment, and I realized that I’m a shameless self-promoter, too. [...]

Hiring, Training And Retaining Winning Employees »

By Debbie Allen

Today’s low unemployment rate is making retailers feel the pressure to keep quailed, motivated and happy employees.
The shrinking pool of available help for retail is taking its toll. Retailers of all sizes are struggling to find and hold enough sales staff to get the job done successfully. Think about finding more part-time [...]

Happiness as a Business Model »

Good Morning All!
I found this wonderful presentation on a very interesting topic and would like to share it with all of you. Please do tell me what you think!
Happiness as Your Business Model

I am NOT my CAR! »

“I am Not My Car” - Getting Over Environmental Attachments
By Kimberly Englot
In these current economic times, I feel that it is particularly important for people to remember that their possessions do not reflect who they are as human beings. This is a story to help us all remember who we really are inside.
About a year [...]

Solving Problems with Intelligence »

Many years ago in a small Indian village, a farmer had the misfortune of owing a large sum of money to a village moneylender.The moneylender, who was old and ugly, fancied the farmer’s beautiful daughter. So he proposed a bargain.
He said he would forgo the farmer’s debt if he could marry his daughter. Both the [...]