By Marryam Chaudhry on Feb 6, 2009 in Customer Service, Success Factors | 2 Comments
By Ed Rigsbee, CSP
Like the boomerang, getting customers to return, takes skill and practice. Today, your customers want more than just service. They want to be satisfied that they received a great total value package from you. This idea applies to all levels of the distribution channel from procuring raw materials to purchases by consumers [...]
By Marryam Chaudhry on Feb 2, 2009 in General HR, Recession and Unemployment, Success Factors | 0 Comments
By Sharlyn Lauby
I read in this morning’s newspaper that the US national unemployment rate hit 7%. As such, it only makes sense that we will all be asked to do more…with less. But, doesn’t it also imply that we will need to do more…faster and with fewer errors?
Seth Godin nailed it in a recent post [...]
By Marryam Chaudhry on Feb 2, 2009 in Communication Skills, Success Factors, Training and Coaching | 2 Comments
By Nancy Adler
Allow me to rephrase the question if I may. Can you afford not to invest in a coach and mentor? My guess is that if things were going absolutely wonderfully for you in your professional and personal life, you would probably not be reading this article. Consider the fact that almost all highly [...]
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